Theses and Dissertations | National Library of the Philippines, Theses and Dissertations Visit Site upIMPACT OF CUSTOMER SATISFACTION ON CUSTOMER ,, The association between customer satisfaction and customer loyalty is one of the most important relationships in business, especially in the fast food industry Using the correlational descriptive research design, this study analyzed the impact of customer satisfaction on customer loyalty in a fast food chain in the PhilippinCustomer Satisfaction in Online Shopping: a study into the ,, Customer Satisfaction in Online Shopping: a study into the reasons for motivations and inhibitions iosrjournalsorg 15 | Page Figure 1 In addition, many marketing activities (eg relationship marketing, marketing research, data mining,A STUDY TO ASSESS PATIENT'S SATISFACTION WITH ,, vi ABSTRACT Objectives: - (i) To assess the patient satisfaction with quality of `nursing Care (ii)To identify relationship between satisfaction of patient with selected variabl Method:-In this study descriptive survey approach was usedPurposive sampling technique is used and study sample was 50 adult patients whoCUSTOMER CARE AND CUSTOMER SATISFACTION IN ,, satisfaction in the hotel industry a case study of Sheraton hotel The objectives of the study were to examine to examine customer care strategies used by Sheraton hotel, to establish the customer.
EMPLOYEE SATISFACTION AND ITS IMPACT ON COMPANY ,, The main subject of this dissertation is employee satisfaction and its impact on company value The investigation of working circumstances and conditions and their influence on employee satisfaction and company value is the main theme In the dissertation, a comparison is based on different leadership styles, workplaceService Quality and Customer Satisfaction in a ,, Customer Satisfaction Customer satisfaction is a personal feeling of either pleasure or disappointment resulting from the evaluation of services provided by an organization to an individual in relation to expectations   Service providers frequently place a higher priority on customer satisfaction, because it has been seen as aINVENTORY MANAGEMENT AS A DETERMINANT FOR ,, not able to satisfy the demand Lack of satisfaction could arise either because of the speed of purchasing or manufacturing is too protracted, or because quantities cannot be provided without stocks Clodfelter (2003:279) adds that a good inventory control system offers the following benefits: a(PDF) Effect of Quality of Restaurant on Customer ,, Table -4 (b) ANOVA Table Model Sum of Square df Mean Square F Sig Regression 98736 5 19747 8812 0000 Residual 64987 29 2240 Total 163723 34 The individual effect and significance of each dimensions of quality of restaurant on customer satisfaction is given in table -4 (c) it can be seen that Price of food (t= 4282, p- value=000 ,Service Quality and Customer Satisfaction Case study ,, Service Quality and Customer Satisfaction Case study: Company X Thesis 2013 2 Abstract Asya Archakova Service Quality and Customer Satisfaction Case study :Company X, 39 pages, 1 appendix Saimaa University of Applied Sciences Faculty of Business Administration, Lappeenranta.
The impact of experience on satisfaction and revisit ,, satisfaction is essential for corporate survival and success since it is the leading criterion for determining the quality that is actually received by the customers through the product or service (Pizam, Shapoval, & Ellis, 2016) Customer satisfaction plays an important role in influencing repeat purchase and word-Impact of Service Quality on Customer Loyalty in the Hotel ,, perceived service quality has a positive impact on customer loyalty (Wong, C B, 2005) This is because service quality has been found to relate to behavioral outcomes, especially in the form of word-of-mouth, complaint, recommendation and switching (Al-Rousan , Ramzi, M and Mohamed, B, 2010) Customer Satisfaction and LoyaltyCHAPTER ONE INTRODUCTION 11 Background to the Study, CHAPTER ONE INTRODUCTION 11 Background to the Study Transportation and property are important in physical and economic development of towns and cities all over the worldA STUDY OF CUSTOMER SATISFACTION TOWARDS HOTEL ,, A STUDY OF CUSTOMER SATISFACTION TOWARDS HOTEL INDUSTRY IN KASHMIR VALLEY Dr DilPazir 1, Insha Amin* 2 1Assistant Professor,BGSBU Rajouri (J&K), India 2Research Scholar, BGSBU Rajouri (J&K), India ABSTRACT Customer satisfaction is the key driver for any organisation to sustain in current competitive eraService Quality & Customer Satisfaction A case study in ,, Level: Final thesis for Master of Business Administration in Business Management Author: Sara Qadeer Examiner: Akmal Haider Supervisor: Dr Maria Fregidou-Malama Aim: The aim of this research is to analyze the impact of service quality on customer satisfaction A sound association is found between customer satisfaction and the quality of.
A CUSTOMER PERCEPTION AND SATISFACTION SURVEY ,, A CUSTOMER PERCEPTION AND SATISFACTION SURVEY FOR A CHINESE BUFFET by Wei-Chia Tung A Research Paper Submitted in Partial Fulfillment of the Requirements for the Master of Science Degree With a Major in Hospitality and Tourism Approved for Completion of 3 Semester Credits HT-735 Problem in Hospitality and TourismTHE PERCEPTION OF LOCAL STREET FOOD VENDORS OF ,, a convenience food source in the Philippines, to the five-star establishments of Makati Tacio (2012) stated that it is an integral part of the landscape and culture of Filipinos They are known to enjoy the average three meals a day Street food is a significant part of urban food consumption for millions of low-Operational Efficiency And Customer Satisfaction of ,, May 01, 2017· level of customer satisfaction The focal point of this study is on the operational efficiency and customer satisfaction of restaurants: basis for business operation enhancement The focus of the study is the municipalities with restaurants such as San Juan, San Jose and Rosario in Batangas, Philippin The researcher chooses theCUSTOMER SATISFACTION TOWARDS SERVICE QUALITY OF, satisfaction; satisfied customers tend to return and make the profit to hotel Hernon & Whitwan (2001) defined customer satisfaction as a measure of how the customer perceives service delivery Liu (2000) stated, for example, that customer satisfaction is a function of service performance relative to the customer expectation For this reason, it isSERVICE QUALITY AND CUSTOMER SATISFACTION: ,, relied on customer satisfaction and quality ratings obtained from surveys for performance 61 Sunway Academic Journal 4 monitoring, compensation as well as resource allocation (Bolton, 1998) and began to examine further the determinants of customer satisfaction (Swan and Trawick, 1981; Churchill and Surprenant, 1982; Bearden and Teel, 1983) ,.
Customer Satisfaction in the Restaurant Industry ,, Customer satisfaction has direct effect on customer loyalty (Mittal & Lassar, 1998) If product or service fulfils the needs and demand of customer he will become satisfied and will be converted to loyal customer and thus will add in customer equity of company Company profitability is not onlyCUSTOMER SATISFACTION OF RETAIL CHAIN STORES: ,, research works have been done on customer satisfaction of retail chain stores in Bangladesh especially in Dhaka city The field is new and promising and there is a research gap which motivates the researchers to conduct the present study Customer satisfaction gives an indication of how much successfully the organization is ,(PDF) A STUDY OF CUSTOMER SATISFACTION FACTORS AND ,, _____ ProQuest LLC 789 East Eisenhower Parkway PO Box 1346 Ann Arbor, MI 48106-1346 THESIS APROVAL A STUDY OF CUSTOMER SATISFACTION FACTORS AND EMPLOYEE SATISFACTION IN THE HOSPITALITY INDUSTRY By Ksenia Novikova A Thesis Submitted in Partial Fulfillment of the Requirements for the Degree of Master of Science in the field of Recreation ,ASSESSING THE IMPACT OF SERVICE QUALITY ON CUSTOMER ,, Responsiveness, Reliability, Assurance and Empathy have a positive influence on customer loyalty through customer satisfaction The result further revealed customer satisfaction has a direct relationship with customer loyalty The study recommends that mobile operators endeavour to improve the quality of mobile services offered to clients(PDF) Factors Affecting Customer Satisfaction, Factors affecting customer satisfaction is of worth importance in order to know the reasons or the factors which are responsible to create satisfaction among customers for a particular brand.
A STUDY ON EMPLOYEE RETENTION IN A CONSTRUCTION ,, 24 The link between satisfaction & commitment 35 25 Training & Career Development 39 26 Employee motivation and Job Satisfaction 42-56 27 Literature Summary Review 57 CHAPTER 3 RESEARCH METHODOLOGY 31 Introduction 58 32 Research Design 61A study of the factors influencing customer satisfaction ,, research is conducted to discover the combined effect of different factors on hand on customer satisfaction and on the other hand on efficiency METHOD A novel method in marketing called fuzzy set qualitative comparative analysis is the used method It was chosen because it is suitable for a ,Master Thesis, as a thesis for the degree of Master of Sciences September 2011 This dissertation is an original piece of work, I acknowledge that I have read and understood the , public relations and higher employee commitment and satisfaction were also mentioned asThe Study of Consumers' Buying Behavior and Consumer ,, 2008) believed that customers' satisfaction was an emotional response by product expectations, products performance and the quality  Chi, Wen Hai( 2007 ) thought customers' satisfaction coming from the result of purchase and the service; the better service the higher customers' satisfaction Measuring Customer Expectations of Service Quality: case ,, services and satisfy needs of various customer groups Customer satisfaction has been on very low levels for decades, and eg according to American Customer Satisfaction Index, airline industry scores lowest out of 47 other industries (CNN, Airlines score lowest in customer satisfaction, 2011).